FAQs

Got Questions? We've Got Answers!

Payment:

  • What payment methods do you accept? Shop fast & secure! We accept major credit/debit cards, PayPal, and Apple Pay. Shop Pay protects all payments.

Order & Shipping:

  • How long does it take to receive my order?
    • Production time: Allow 2-3 business days for creating your masterpiece!
    • Shipping times (after production):
      • Domestic US: 3-5 business days
      • Canada & Europe: 3-7 business days
      • Rest of World: 7-20 business days
  • Do you offer international shipping?
    • Yes! We ship our products worldwide. International shipping costs are calculated at checkout based on your specific location.
  • Can I track my order?
    • Absolutely! Once your order ships, you'll receive a notification email with a tracking number. Use this number to track your order on our website or on the carrier's website.

Returns & Exchanges:

  • What is your return policy?
    • We want you to love your Two Sis items! You have 14 days from the delivery date to initiate a return for non-personalized items. Items must be unworn, unwashed, and have all tags attached. We offer full refunds (excluding shipping costs) or exchanges. Please fill out our contact form here to initiate a return, and we'll provide you with instructions.
  • Can I return personalized items?
    • Unfortunately, personalized items are not eligible for return or exchange due to their custom nature.

Products & Designs:

  • What kind of products do you offer?
    • We offer a range of stylish and unique products to find the perfect gift for any occasion:
      • T-shirts and sweaters: Crafted with top-quality, comfortable fabrics for a gift they'll love to wear.
      • Mugs: Made from high-grade ceramic, built to be sturdy and microwave-safe for everyday use.
      • Personalized glasses: Showcase their style with our unique personalized glasses.
  • Do you offer custom designs?
    • Absolutely! From celebrating Mom or Dad to spreading holiday cheer or spoiling dog lovers, we have a range of customizable options. This is just a starting point - explore our Custom Gifts Collection.

We hope this information has been helpful! If you have any other questions, feel free to contact us.